Refunds Policy

Thank you for shopping at Imagine Shop. We value your satisfaction and aim to provide you with the best products and services. Below is our Refunds Policy, which outlines the terms and conditions for returning items and requesting refunds.

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

- The item received is defective, damaged, or incorrect.

- You notify us within 7 days of receiving the product.

- The item is unused, in its original packaging, and in the same condition as when received.

Refund requests outside these criteria will be assessed on a case-by-case basis at our discretion.

2. Non-Refundable Items

The following items are non-refundable:

- Items purchased on clearance or as part of a final sale.

- Gift cards or vouchers.

- Perishable goods or items marked as "non-refundable" at the time of purchase.

3. Refund Process

To initiate a refund:

1. Contact our support team at support@imagineshop.co.za or call us at +27 83 874 7149.

- Provide your order number, proof of purchase, and details of the issue.

- Once your request is approved, we will provide instructions for returning the product.

Refunds will be processed within 7–10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method unless otherwise agreed.

4. Return Shipping

- If the return is due to an error on our part e.g., incorrect or defective item, we will cover the return shipping costs.

- For all other returns, the customer is responsible for return shipping fees.

5. Refund Timeline

Once we receive your returned item:

- You will be notified via email.

- The item will be inspected, and you will be informed of the approval or rejection of your refund request.

- Approved refunds will be processed promptly, and a credit will be applied to your original payment method.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

- Check your bank account or contact your credit card company as processing times may vary.

- If the issue persists, contact us at support@imagineshop.co.za.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@imagineshop.co.za for assistance.

8. Contact Us

For any questions or concerns about our Refunds Policy, please reach out:

- Email: support@imagineshop.co.za

- Phone: +27 83 874 7149

We appreciate your business and strive to ensure you have a positive experience with Imagine Shop.